Returns & Refund Policy

Kawaii Lush's Commitment to Your Satisfaction
At Kawaii Lush, we are dedicated to providing you with innovative products that alleviate discomfort and enhance your well-being. We firmly believe in the effectiveness of our products and recommend a minimum trial period of 14 days to experience their full benefits. Should you find yourself unsatisfied with your purchase for any reason within our 60-day money-back guarantee period, please don't hesitate to contact us at info@KawaiiLush.com.

Cancellation Policy
Cancellation Policy Any adjustments or cancellations to your order must be requested within 24 hours of placing the order. Beyond this timeframe, we may not be able to accommodate your request as the order would have entered the processing phase. Should you cancel your order within the stipulated 24-hour window, we will initiate your refund within 7 business days.

60-Day Peace-of-Mind
60-Day Money Back Guarantee We stand by the efficacy of our products and urge you to experience them firsthand for a minimum of 14 days. Should you remain dissatisfied and wish to return your items, you may do so within the 60-day period covered by our money-back guarantee. Please note that shipping fees, if applicable, are non-refundable.

Need to Change Your Mind?
To initiate a return, kindly reach out to our support team via the form on our Contact Us page or email us directly at info@KawaiiLush.com. For prompt processing, please provide your Order Number or the Name and Email Address used for the order.

Received a Damage Item?
Damaged Items We take utmost care in packaging our products to prevent damage during transit. Any item with a defect or physical breakage is considered damaged. However, superficial damage to packaging, such as dented boxes, that does not affect the product's condition is not considered damage.

Should your item arrive damaged, please notify us within 72 hours of delivery and include a clear photo of the damage when emailing us at info@KawaiiLush.com. We will assess your eligibility for a replacement at no additional cost. Please note that we do not refund, replace, or accept returns for items damaged due to normal wear and tear, misuse, or mishandling.

About Shipping and Delivery
Shipping and Delivery While we strive for timely delivery, we cannot be held liable for shipping or delivery delays beyond our control, including those caused by couriers, customs, or other unforeseen circumstances. For assistance with delivery issues, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address Customers are responsible for ensuring the accuracy of their shipping address during checkout. Failure to notify us of an incorrect address within 24 hours of placing your order may result in a forfeiture of resend or refund options.

Please be advised that we reserve the right to amend this Return & Refund Policy at any time, and it is the responsibility of the customer to review the latest version before making a purchase. By purchasing and continuing to use Kawaii Lush products, customers signify their acceptance of this Return & Refund Policy.